Absolute Business Support

Privacy & Confidentiality Policy

1. Who we are

Welcome! This policy explains how we collect, use, store and protect your information when you work with us or visit our website.

We know that privacy matters — especially when you trust us with your business information, financial data and admin documents. You can feel confident knowing we take good care of your information.

We provide bookkeeping, BAS support, backend admin services, branding, website updates, and AI-assisted document support. Your details are handled with respect and care.

Our website address is: https://absolutebusinesssupport.com.au trading as Absolute Business Support is registered to

The Trustee for BANCROSS TRUST. The ASIC key for this business name is 1-63008700953 Sue Bary is the direct owner of this website. Sue Bary can be contacted at [email protected]

2. What information we collect

We collect only the information needed to deliver the services you have engaged us for.

This may include:

  • Your name, email, phone and business contact details

  • Proof of identity for ATO Compliance services only
  • Business details (ABN, business name, trading name)

  • Financial records including invoices, receipts, statements

  • Access details or login permissions where needed

  • Documents and files you provide for services

  • Website visitor data via forms, cookies and analytics (if you use the website) Absolute Business Support

We do not collect information that isn’t necessary.

3. How we use your information

We use your information to:

  • Provide the services you’ve engaged us to do

  • Communicate with you about your work or queries

  • Prepare bookkeeping, reconciliations, BAS and admin work

  • Create and format documents, content and templates

  • Support AI assisted admin tasks where agreed

We do not sell your information, share it with unrelated organisations, or use it for marketing without your consent.


4. How we protect your information

Your information is stored securely using trusted systems.

We take steps to:

No system is perfect, but we take good care to protect your data.


5. Confidentiality

We keep your information confidential.

We will not share it with anyone except when:

  • You have given consent

  • We use trusted third-party service providers to help deliver services

  • We are required to do so by law

This includes all business, financial and personal details you provide while working with us.


6. Use of AI tools in services

From time to time, we may use AI tools to assist with:

  • Drafting or formatting documents

  • Creating templates or content

  • Supporting admin tasks

Important reassurance
  • We only use your information in AI tools when it is needed to complete the work you’ve asked us to do.

  • We take care to limit what we input, especially sensitive or personal details.

  • AI outputs are always reviewed by a human before being sent to you.

  • We do not use your information to train AI systems or for any other use outside your work. OAIC

AI is a tool we use to make work faster and easier — it does not replace human judgement or careful review.

DPA -OpenAI Data Processing Addendum (BanCross Pty Ltd trading as Absolute Business Support and OpenAI)

This OpenAI Data Processing Addendum (“DPA”) supplements, and is incorporated into, the OpenAI Services Agreement (“Agreement”) governing use of the Services and is entered as of the Effective Date between the customer identified above (“Customer”) and OpenAI OpCo, LLC, on its behalf and on behalf of its Affiliates, as appropriate, unless Customer is based within a European Economic Area country or Switzerland, in which case it is entered into with OpenAI Ireland Ltd., on its behalf and on behalf of its Affiliates, as appropriate (“OpenAI”). Capitalised terms not defined in the DPA have the meanings provided in the Agreement. In this DPA, OpenAI and Customer are each referred to as a “Party” and collectively as the “Parties.” This DPA is accepted and agreed to by the authorised representative of each Party:


7. Sharing your information

We may share your information with:

  • Trusted software platforms we use (e.g. accounting, CRM, website or email systems)

  • Contractors or service providers who help us deliver work

  • Legal or compliance bodies if required by law

Everyone we share data with is required to keep it confidential.


8. How long we keep your information

We keep your information only as long as needed to deliver services, meet legal requirements, and support your business.

If you ask us to delete your data, we will respect your request where lawful and practical.


9. Your rights

You can:

  • Request a copy of the information we hold about you

  • Ask us to correct or update it

  • Request deletion of your data

Just email us anytime — we’ll assist with care.


10. Website visitor privacy

We collect basic visitor data (like names and email addresses from contact forms, cookies, analytics and technical logs) to help us improve your experience.

You can request access, correction or removal of data collected through this site.


11. Updates to this policy

We may update this policy from time to time. The current version on our website will always be the most up to date.


 

12. Contact us

If you have questions about your privacy, or how we handle your information, please contact:

Sue Bary
Absolute Business Support
📧 [email protected]